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AI-assisted live support for businesses

Instant answers. Every word approved.

TalkVelo replies to your customers in seconds, and picks every answer only from content you have approved. Account security and customer protection requests reach your specialist before any model sees them.

Apply How it works
  • Multilingual support
  • One-line install
  • Mandatory 2FA for staff
Inbox3 waiting
MÜ Customer 48213Someone may have accessed my account
VK VIP customerWhere is my payment request?
M GuestWhich document for verification?
Guest, standard channelAssistant replying
Conversations are examples.
  • Channel-based team
  • VIP queue
  • Proactive chat
  • Two-person approval
  • Mandatory 2FA
  • Sign in with Microsoft
  • Multiple domains
  • File quarantine
  • Tamper-proof audit log
  • Multilingual widget

An assistant that speaks only from approved knowledge.

Text-generating assistants are a risk in customer support: a wrong time frame, an unauthorised discount promise, a missed call for help. TalkVelo classifies the question; the answer the customer gets is the article your team approved.

The customer asks

When will my refund arrive?

  1. Intent: refund status
  2. Confidence met, no rule breached
  3. Approved article selected
Text-generating assistant

Your refund will be in your account within 10 minutes, and I have added an exclusive 50% discount coupon for you!

Unfounded time frame and unauthorised promise

TalkVelo
Approved article Refund process

The refund is sent to your original payment method once your request is approved. You can see its current status under My account > Refunds.

The published article, word for word

Does

  • Understands the question and picks the right published knowledge base article.
  • Shows payment and transaction status with a read-only query and a fixed template.
  • Hands over to an agent without delay when it is not sure.
  • Suggests the right article to the agent during the conversation.

Never does

  • Writes no text of its own and never guesses numbers, times or dates.
  • Never changes balances, approves payments or refunds, or grants discounts.
  • Cannot reach another customer’s data based on what a customer types.
  • Does not handle account security or customer protection requests itself.

Everything your team needs, in one panel.

From agents to admins, everyone works in the same console and sees only what their role allows.

A widget that fits your brand

Colour, position, image banner and quick questions from the panel. Your site stays intact; the chat runs in an isolated window.

Reports without content

Automation, wait, first response and satisfaction. No message content or personal data.

Channel-based team

Each agent only works the channels they are assigned to.

Abusive language

Profanity and threats are flagged, with timed blocks when needed.

Two-person approval

The author cannot publish; another admin approves.

Mandatory two-step verification

A code from the phone app at every staff sign-in.

Archive and search

Search ended conversations by message content.

Proactive chat

Your agent sends the first message to a visitor on your site.

Security is not a layer added later.

Rules are enforced in the database and on the server, not in the interface. Even a wrongly entered setting cannot break the limits.

  • Sites cannot see each other.Each operator’s data is separated with row-level security in the database.
  • Two-person approval.Whoever prepares a configuration or knowledge base change cannot publish it.
  • Tamper-proof audit log.Who did what and when; records cannot be deleted.
  • Staff sign-in.Password, mandatory two-step verification, optional sign-in with Microsoft.
  • Signed identity.Member and VIP details only count as verified when signed by your server.
  • Minimal data.Customer profiles are not sent to the assistant; reports contain no message content.

From application to first conversation.

  1. ApplyYou fill in the form; our team contacts your business.
  2. Your site is openedYour allowed domains and first admin are set up.
  3. One line of codeAdd the widget code to your site and, if you like, connect signed identity for your members.
  4. Your team is liveManage agents, channels and the knowledge base from the panel.
The code added to your site 
<script type="module"
  src="https://widget.talkvelo.com/jev-chat.js"
  data-widget-key="wk_siteniz_…"
  async></script>

Simple, per-agent pricing.

One monthly fee for each person who takes chats. Admins and knowledge base editors are free; every feature is included.

Team

For support teams of any size

$39/ agent / month

Billed monthly.

Pay monthly: $39 / agent · Pay yearly: $32 / agent (monthly equivalent)

Admins and knowledge base editors: free

Monthly total195 $5 × 39 $

  • Assistant: answers with approved articles, hands off when unsure
  • Knowledge base with two-person approval
  • Channels, queues and sensitive request routing
  • Reports, archive and message search
  • Two-step verification and Sign in with Microsoft
  • Multilingual widget, security-checked attachments
Apply

Enterprise

50+ agents or several brands

Custom pricing

  • Several sites (brands) under one contract
  • Ready-made connectors to your operator system
  • Volume agent pricing and enterprise invoicing
Request a quote

Prices exclude taxes. Once your site is opened, you set it up with your admin account; agent seats come with your subscription.

Frequently asked questions

What teams most often ask about setup, the assistant, security and languages.

Question not here? Write to us through the application form
What is TalkVelo?

TalkVelo is an AI-assisted live support platform that businesses add to their website with one line of code. The assistant classifies the customer’s question and picks the answer only from knowledge base articles the business has approved; it writes no text of its own. When it is not sure, and for sensitive requests such as account security, it hands the conversation to an agent. Agents and admins manage every conversation from one console.

Can we turn the assistant off and work only with agents?

Yes. The assistant can be off, suggest to agents only, or answer customers; the mode is changed in the panel with two-person approval.

How are sensitive requests handled?

Account security, customer protection and similar sensitive requests are caught with fixed rules before any model runs, and go to a queue only authorised specialists can see. Catching too much is acceptable; missing one is not.

We run several brands. Can we manage them separately?

Each brand is opened as a separate site; team, settings and conversations are per site. The same person can work on several sites with different roles.

Does it work across our multiple domains?

Yes. The allowed address list accepts exact addresses, numbered ranges (e.g. site100.com to site1000.com) or subdomain patterns. The widget does not open on unlisted addresses.

Does it work in other languages?

Yes. The widget, assistant answers and system notices appear in your customer’s language; you choose the default and supported languages for each site. The staff console is multilingual too.

Apply for your business.

After reviewing your application we contact you and open your business account together.

  • We do not ask for card or payment details to apply.
  • When your site is opened, your first admin receives a temporary password; password and two-step verification are set at first sign-in.

Privacy notice on the processing of personal data